Below is a list of Frequently Asked Questions (FAQs). Our contact information is located at the bottom of our webpage (phone, text, email) — please use whichever method suits you. Office hours are also noted there.
Q: Are the faculty who teach this program nurses?
A: Yes, the faculty teaching this course are nurses and experts in pediatric care. Most currently work at the bedside or in the clinic with pediatric patients and deliver care daily.
Q: Will I be able to access this course from more than one computer?
A: You will only be able to access this program from one computer at a time. If you log in from another device without first logging out of the previous device, you risk losing access to your account.
Q: How often is this course updated?
A: Unless an immediate update is required, this course undergoes updates approximately every 2–3 years. This course was last updated in 2024.
Q: Does this course cover CPR/BLS/AED?
A: No, but it does cover concepts relevant to resuscitation events. School nurses are typically required to obtain BLS/CPR certification every 2 years, in accordance with employer policy.
Q: How was this course developed?
A: This program was developed through extensive input from our program attendees via our LMS chat forums, discussion boards, submitted documents, and feedback from workshop participants. We also cite the work of many sources in the course's development.
Q: Can I download the course materials for offline access?
A: Some materials may be available for download, such as PDFs or documents; however, certain interactive activities and resources require online access. Our office cannot provide support for downloading or printing course materials. This content also changes over time, and the online version will have the most up-to-date information, so we recommend avoiding downloading course materials.
Q: Can I transfer my course registration to another person?
A: Your registration is tied to your account; course registrations are non-transferable.
Q: What are the system requirements to access this course?
A: You will need a stable internet connection and a modern browser (Chrome). The course is compatible with both desktop and mobile devices, but we recommend using a computer for the best experience, as the content is harder to read on a phone or small tablet.
Q: Can I pause my course progress if I need to take a break?
A: Yes, you can log out and resume your progress later. However, remember you must complete the whole course within the 90-day period.
Q: Do I need to attend this course live? Will I need a microphone and camera?
A: There are no live sessions for this course; it is conducted entirely asynchronously. To watch the video lectures, you will need working speakers (a microphone and camera are not required).